Condizioni Generali d'Utilizzo - EUROPA

Versione V0 agg. al 15/02/2018


Welcome to Sobivo


Sobivo operates a platform which allows businesses to communicate and contract with
freelancers for the provision of specific services (the "Service") using our website at (the "Site").


The Service is operated by ASE Soc Coop ("Sobivo").


Your relationship with us


This document and any documents referred to within it (collectively, the "Terms of
Service") set out the terms of your relationship with us. It is important that you read and
understand the Terms of Service before using the Service. If there is anything within
them that you do not understand, then please contact us at to discuss
what this means for you.


By setting up an account with us or using and accessing the Service you agree to these
Terms of Service. If you do not agree to these Terms of Service, please do not browse or
otherwise access or use the Service.


Information about us


ASE Soc Coop is incorporated and registered in Italy under company
number 03256270129. Our registered office is at Via Volta 37 21047 SARONNO VA-ITALY.


Information about you


Your privacy is important to us. You should read our Privacy Policy
(Sobivo/privacy.html) to understand how we collect, use and share information about


Description of our Service


Sobivo is a platform which allows businesses who have signed up to our Service to search
for and enter into independent contractor engagements with freelancers who have signed
up to our Service ("freelancers") and advertise projects for which they need to hire
freelancers ("Projects").


Freelancers can use the Service to search for Projects and enter into independent
contractor relationships with businesses in respect of advertised Projects (the


Businesses and Freelancers must decide for themselves the suitability of a freelancer for
a particular Project, and whether to enter into an Engagement.


In the event that a business and a freelancer enter into a contract, this contract will be
solely between the business and the freelancer. Any questions and claims related to this
contract should be directed to the business or the freelancers (as appropriate) and not to


The businesses and freelancers that use our Service are free to contract with each other
on any terms they wish.


We may, from time to time, offer Additional Services to assist this process (the
"Additional Services").


We may from time to time provide social features on the Service such as social
networking services where users can create online personal profiles and interact with
other users.


Any use of the Sobivo social features should comply with our Rules of Acceptable Use


Setting up an account


In order to access our Service and use certain features and areas of the Site, you must
register with us and set up an account with an ID and password (your "Account"). We
encourage you to use "strong" passwords (passwords that use a combination of upper
and lower case letters, numbers and symbols) with your Account.


You must be [18] years or older and capable in your country of reSobivonce of entering into
legal binding agreement to use our Service.


You may connect to our Service with a third-party service (e.g. LinkedIn, Facebook or
Twitter) and you give us permission to access and use your information from that service
as permitted by that service and as set out in our Privacy Policy.


You are responsible for maintaining the confidentiality of your login details and any
activities that occur under your Account. If you have any concerns that your Account may
have been misused, you should contact us at [] straight away to let us


Your Profile


When you register an Account, you will be asked to provide additional information in
order to complete a user profile ("Profile"). Your Profile will be used to market your
business or services to other users for the purposes of entering into Engagements, and
therefore some of the information associated with your Profile will be shown to other
users. The information available to other users can be tailored in your privacy settings.


You confirm that any images, text or information that you make available or create ("User
Content") whilst using the Service will meet the Rules of Acceptable Use.


We do not claim ownership of your User Content. Instead, you grant us a worldwide,
non-exclusive, royalty-free licence to use, copy, reproduce and make available the User
Content anywhere and in any form for the purposes of providing our Service (including
allowing our users to view and use your User Content).


Our right to use your User Content does not in any way affect your privacy rights and we
will only use information that identifies you as set out in our Privacy Policy


We do not check or moderate any User Content before it is added to the Service by
users. We may later check, moderate, reject, refuse or delete any User Content if
anybody objects to it, or we think that it breaks any of the Rules of Acceptable Use.


Fees and payments


Freelancers do not need to pay to use the Service. However, businesses that enter into
an Engagement as a result of using the Service will pay a fixed amount for every hour
worked on a Project (the "Fees").


The amount of the Fees is published on the freelancer section of the Site and, unless
stated otherwise, includes all applicable taxes.


Sobivo may offer promotional discounts or vary the Fees as we, in our absolute discretion,
see fit.


We will give businesses 7 days' notice before we change the Fees (save that any such
change shall not apply to any current Engagement). By continuing to use the Service and
entering into any new Engagements, the business accepts the new Fees. If you are a
business and do not accept the new Fees, you can stop using the Service and close your
Account as set out below.


We will, from time to time, send businesses an invoice setting out the amount of Fees
accrued and payable and any applicable VAT.


If you are a business, you must provide us with valid, up-to-date and complete credit or
debit card details when you sign up to use the Service. You authorise us to charge such
credit or debit card for the Fees and hereby confirm that the details you provide are
accurate and that you have the right to use the payment method selected.


We do not store any credit card or banking details. All of the payments on our Site are
processed through STRIPE or PAYPAL, a third party unconnected to our Site. Please refer to their
terms and conditions (available at for more details on their
service and how your payments are processed.


If we are unsuccessful in charging your credit or debit card and have still not received
payment within 14 days after informing you, and without affecting any other rights and
remedies available to us we may, without responsibility to you, suspend or temporarily
disable all or part of your access to the Service and we shall be under no obligation to
provide any or all of the Service while the Fees concerned remain unpaid.

All amounts and Fees stated or referred to in these Terms of Service:

are payable in the currency you select;


are inclusive of value added tax (if applicable) and any other taxes unless
otherwise expressly stated which shall be paid at the same time as payment of
the Fees.


Additional Services


We may, from time to time, offer Additional Services to both businesses and freelancers,




providing a sample contract for the Engagement; and


providing a secure online payment system.

For businesses, our Additional Services may also include:

verifying the qualifications and experience of new freelancers that register for an
Account with us;


matching suitable freelancers to an advertised Project and recommending these
Freelancers to businesses (although businesses are free to reject our
recommendations and to contract with any freelancer they choose); and


providing guidelines for the relationships between businesses and freelancers.

For freelancers, our Additional Services may also include:

assistance with registering as self-employed and information regarding your
rights and obligations as a freelancer;


a simple, easy to use billing and invoicing service;


We may charge additional fees for using the Additional Services. If you wish to use any
of the Additional Services, we will advise you of the relevant fee before you subscribe to
use any of the Additional Services.


Your right to use the Service


The materials and content comprising the Service (excluding User Content) belongs to us
or our third party licensors and we give you permission to use these materials and
content for the sole purpose of using the Service in accordance with these Terms of


Your right to use the Service is personal to you and you are not allowed to give this right
to another person or to sell, gift or transfer your Account to another person. Your right to
use the Service does not stop us from giving other people the right to use the Service.


Other than as allowed in these Terms of Service you are not given a right to use the
"Sobivo" name, or any of the "Sobivo" trademarks, logos, domain names and other distinctive
brand features.


Unless allowed by these Terms of Service and as permitted by the functionality of the
Service, you agree:

not to copy our Site or any portion of our Service;


not to give or sell or otherwise make available our Site or any portion of our
Service to anybody else;


not to change our Site or our Service in any way;


not to look for or access the code of our Site or our Service that we have not
expressly published publicly for general use.


You agree that you have no rights in or to our Site or any portion of the Service other
than the right to use them in accordance with these Terms of Service.


Rules of Acceptable Use


In addition to the other requirements within these Terms of Service, this section
describes specific rules that apply to your use of the Service (the "Rules of Acceptable


When using the Service you must not:

if you are a business, approach any freelancer with a Profile on our Service
otherwise than through our Service;


if you are a freelancer, approach any business with a Project listed on our
Service otherwise than through our Service;


circumvent, disable or otherwise interfere with any security related features of the
Service or features that prevent or restrict use or copying of the content
accessible via the Service;


create more than one account on the Service (however, you may connect all your
social networks or other services accounts, that we support, to your account on
the Service);



give any false or misleading information or permit another person to use the
Service under your name or on your behalf unless you are a business and such
person is authorised by you;


impersonate any person, or misrepresent your identity or affiliation with any
person or give the impression they are linked to Sobivo, if this is not the case


use the Service if we have suspended or banned you from using it;


send junk, spam or repetitive messages, advocate, promote or engage in any
illegal or unlawful conduct or conduct that causes damage or injury to any person
or property;


modify, interfere, intercept, disrupt or hack the Service or collect any data from
the Service other than in accordance with these Terms of Service;


misuse the Service by knowingly introducing viruses, Trojans, worms, logic
bombs or other material which would harm the Service or any user of the
Service's own equipment;


submit or contribute any content that contains nudity or violence or is abusive,
threatening, obscene, misleading, untrue or offensive;


submit or contribute any User Content without the permission of the content
owner or otherwise infringe the copyright, trademark or other rights of third


use any User Content in violation of any licensing terms specified by the owner;


submit or contribute any information or commentary about another person without
that person's permission;


threaten, abuse or invade another's privacy, or cause annoyance, inconvenience
or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any
other person; or


use any automated system, including without limitation "robots", "spiders" or
"offline readers" to access the Service in a manner that send more request
messages to the Service than a human can reasonably produce in the same
period of time.

Failure to comply with the Rules of Acceptable Use constitutes a serious breach of these
Terms of Service, and may result in our taking all or any of the following actions (with or
without notice):

immediate, temporary or permanent withdrawal of your right to use our Service;


immediate, temporary or permanent removal of any User Content;


issuing of a warning to you;


legal action against you including proceedings for reimbursement of all costs
(including, but not limited to, reasonable administrative and legal costs) resulting
from the breach;


disclosure of such information to law enforcement authorities as we reasonably
feel is necessary.


The responses described in this clause 11.3 are not limited, and we may take any other
action we reasonably deem appropriate.


Notice and takedown policy


Any person may contact us by sending us an "Infringement Notice" if any content
available through our Service infringes their rights or fails to comply with our Rules of
Acceptable Use. The Infringement Notice should be sent either by post to ASE Soc Coop,
y email to
Please provide the information described below in the Infringement Notice:

your name and contact details;


a statement explaining in sufficient detail why you conSobivor that the content
available through our Service infringes your rights or fails to comply with our
Rules of Acceptable Use; and


a link to or such other means of identifying the problematic content.


We will take the action that we believe is appropriate depending on the nature of the
Infringement Notice and will aim respond to you within a reasonable period of time on the
action we propose to take.


Advertisements on the Service


We and our selected business partners may provide advertising to you through the
Service or by other methods such as email. This advertising may be based on your User
Content or other information available through the Service. When delivering advertising
we will only use information that identifies you as set out in our Privacy Policy


Ending our relationship


If at any time you do not feel that you can agree to these Terms of Service or any
changes made to the Terms of Service or the Service, you must immediately stop using
the Service.


If you wish to end your use of the Service, please follow these instructions for
deactivating your account in the settings feature of our Service.


If you fail to pay any sum due to us and such sum remains outstanding for a further
seven (7) days following notice requiring such sum to be paid we may cancel your
Account immediately by notice and without responsibility to you.


We may immediately end your use of the Service if you break the Rules of Acceptable
Use, any other important rule(s), or terms and conditions we set for accessing and using
the Service including these Terms of Service.


We may also withdraw the Service as long as we give you reasonable notice that we plan
to do this so that you have a reasonable period of time to download any of your User


If you or we end your use of the Service or we withdraw the Service as described in this
section, we may delete or modify your User Content, account or any other information we
hold about you. You will also lose any rights you have to use the Service or access our
content or your User Content. We will not offer you compensation for any losses.


The termination of your use of the Service and the cancellation of your Account shall not
affect any of your or your employer's obligations to pay any sums due to us.


Our liability/responsibility to you and your indemnity to us


Our Service makes available third party content such as User Content (including content
from businesses and freelancers). As we do not produce such third party content, we
cannot be responsible for it in any way.


We will use reasonable endeavours to

provide the Additional Services with reasonable skill and care;


ensure that the Service is reasonably available during normal business hours.


We will, as part of the Additional Services, use reasonable endeavours to provide a level
of support that is appropriate to the nature of any issues requiring support during normal
business hours (IT time).


Unfortunately, due to the nature of the Internet and technology, the Service (save as set
out in clause 15.1 above) is provided on an "as available" and "as is" basis. This means
that we are unable to promise that your use of the Service will be uninterrupted, without
delays, error-free or meet your expectations and we do not give any commitment relating
to the performance or availability of the Service in these Terms of Service and, to the
extent we are able to do so, we exclude any commitments that may be implied by law.


In the event of a claim arising out of the provision of our Service, our responsibility to you
will never be more than the amount you have paid us in the 12 months prior to the claim
arising and, in the event that you have not paid us any money, we shall have no
responsibility whatsoever to you.


In every case, we will never be responsible for any loss or damage that is not reasonably


If you are a business, you hereby indemnify us against all liabilities, costs, expenses,
damages and losses suffered or incurred by us in connection with any claim by a
freelancer arising from your act or omission relating to an Engagement.


If you are a freelancer, you hereby indemnify us against all liabilities, costs, expenses,
damages and losses suffered or incurred by us in connection with any claim by a
business arising from your act or omission relating to an Engagement.
Resolving disputes


If you have a dispute with us relating to the Service, in the first instance please contact us
at and attempt to resolve the dispute with us informally.

15.10 In the unlikely event that Sobivo has not been able to resolve a dispute informally, we will
discuss and agree with you the most effective way of resolving our dispute.

Changes to the Service


We are constantly updating and improving the Service to try and find ways to provide you
with new and innovative features and services. Improvements and updates are also
made to reflect changing technologies, tastes, behaviours and the way people use the
Internet and our Service.


In order to do this, we may need to update, reset, stop offering and/or supporting a
particular part of the Service, or feature relating to the Service ("changes to the
Service"). These changes to the Service may affect your past activities on the Service,
features that you use, your Profile and your User Content ("Service elements"). Any
changes to the Service could involve your Service elements being deleted or reset.


You agree that a key characteristic of our Service is that changes to the Service will take
place over time and this is an important basis on which we grant you access to the
Service. Once we have made changes to the Service, your continued use of the Service
will show that you have accepted any changes to the Service. You are always free to
stop using the Service or deactivate your Account in the settings feature of the Service.


We will try, where possible and reasonable, to contact you to let you know about any
significant changes to the Service.


Changes to the documents


We may revise these Terms of Service from time to time but the most current version will
always be at


Changes will usually occur because of new features being added to the Service, changes
in the law or where we need to clarify our position on something.


We will try, where possible and reasonable, to contact you to let you know about any
significant changes to any of the documents referred to in these Terms of Service. We
may contact you through the Service (for example by asking you to accept the changes
before you continue to use the Service) or via a separate email.


Normally, we will try to give you some warning before the new terms become effective.
However, sometimes changes will need to be made immediately and if this happens we
will not give you any notice.


Documents that apply to our relationship with you


The current version of the Terms of Service contains the only terms and conditions that
apply to our relationship with you. Older versions of the Terms of Service will no longer
apply to our relationship and will be completely replaced by the current version.


We intend to rely on these Terms of Service as setting out the written terms of our
agreement with you for the provision of the Service. If part of the Terms of Service cannot
be enforced then the remainder of the Terms of Service will still apply to our relationship.


If you do not comply with these Terms of Service and we do not take action immediately,
this does not mean we have given up any right we have and we may still take action in
the future.


If any provision of these Terms of Service is judged to be illegal or unenforceable, this
will not affect the continuation in full force and effect of the remainder of the provisions.


English law will apply to all disputes and the interpretation of these Terms of Service. The
English courts will have non-exclusive jurisdiction over any dispute arising from or related
to your use of the Service.


Contact, feedback and complaints


If you need to contact us in relation to these Terms of Service or any other document
mentioned in them, please email us at


We value hearing from our users, and are always interested in learning about ways we
can improve the Service. By providing your feedback you agree that you are giving up
any rights you have in your feedback so that we may use and allow others to use it
without any restriction and without any payment to you.